Policy on Comments & Complaints

Dear Loyal Salisbury House Customers,

We have enjoyed meeting so many wonderful people from Manitoba and beyond for the past 90+ years, and while the vast majority of visits have left many satisfied and smiling, we know there are times where our service does not meet the standards you expect. We do our very best to train our staff in all facets of hospitality but sometimes processes and policies fall short.

This is why we need your help to continually improve Sals for you, your family, and future generations. By submitting a comment or complaint, we are able to improve on our service. Each and every message we get is discussed internally and used in further training. While you may not receive a message back, this is our message confirming that we will take your comments quite seriously.

If your comments are positive, we will be sure to share that positivity with the staff members recognized.

Unfortunately, there are many who have taken advantage of the anonymity of the internet and submit complaints to dozens of restaurants without even experiencing them. This is not a fad, but a trend. With that in mind, we have no program for reimbursement or reward for a complaint. Instead, we sincerely take those comments and use them to improve our restaurants, Sals Market and other services.

You can rest assured knowing that Salisbury House cares enough to make your next visit your best yet, and by telling us about your experience, you help us do just that.

The form below reaches our team and the submission will be examined from there.

Thank you for taking the time to contact Sals,

Salisbury House Management

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